Shipping policy

1. Order Process

We offer two ordering options depending on whether you know your ring size at the time of purchase or prefer to measure it using our Ring Sizer Kit.

1.1 Ordering With the Ring Sizer Kit

If you choose the Ring Sizer Kit at checkout, the kit will be shipped after full payment has been completed.

You will have 30 days from the date of delivery to measure your finger and submit your ring size following the instructions provided.

Once your ring size is confirmed, your ring will be processed and shipped within 1 business day.

If your ring size is not submitted within the 30-day period, shipment of your ring will be delayed until we receive your size information.

1.2 Ordering If You Already Know Your Ring Size

If you select your ring size directly at purchase, your ring will be processed and shipped within 1 business day, and no Ring Sizer Kit will be sent. business days, and no Ring Sizer Kit will be sent.

2. Shipping Coverage

We currently ship orders within the European Union, United Kingdom and Norway.

3. Shipping Costs

We offer different shipping methods that differentiates in cost depending on the location, and sometimes we offer free shipping for a limited time on all orders, including both the Ring Sizer Kit and the final ring.

4. Processing Time

  • Ring Sizer Kit: Ships within 1 business day after payment.
  • Ring: Ships within 1 business day after size confirmation or direct size selection.

Customers receive an order confirmation email after checkout and a tracking number once their shipment has been dispatched.

5. Estimated Delivery Time

Estimated delivery time within the EU is 2–5 business days from the shipment date.

Delivery times may vary depending on the courier and destination country.

6. Address Responsibility & Undeliverable Packages

6.1 Correct Address Information

The customer is responsible for ensuring that all shipping address details provided at checkout are accurate and complete.

We cannot replace or refund orders that cannot be delivered due to incorrect or incomplete address information supplied by the customer.

6.2 Unclaimed or Returned Packages

If a package is not collected in time and is returned to us, the customer will be refunded for the product.

However, shipping or return fees may be deducted in accordance with EU rules on unclaimed parcels.

6.3 Failed Delivery Attempts

If the carrier is unable to deliver the package after multiple attempts (e.g., no one available to receive it, incorrect address, or inaccessible mailbox), the order may be returned to us.

The customer is responsible for any additional costs associated with re-shipping the order.

6.4 Delivery to Pickup Points

Depending on the carrier’s procedures, some shipments may be redirected to a local pickup point.

The customer is responsible for collecting the package within the timeframe specified by the carrier.

7. Delivery Confirmation

Once the carrier marks the package as delivered according to the tracking information, the order is considered successfully received.

If you suspect an incorrect delivery or potential theft, please contact us promptly so we can assist in investigating the matter with the carrier.

8. Delays Beyond Our Control

We make every effort to deliver your order within the estimated timeframe. However, we are not responsible for delays or failure to deliver caused by circumstances beyond our reasonable control, including but not limited to:

  • severe weather conditions
  • traffic disruptions
  • carrier delays or operational issues
  • natural disasters
  • government actions or restrictions
  • major network outages
  • war, conflict or political instability
  • pandemics or public health emergencies
  • other extraordinary or unforeseen events

Such circumstances may extend delivery times, and we cannot be held liable for delays resulting from these events.

9. Responsibility for the Shipment

In accordance with EU consumer regulations, we are responsible for your order until it is delivered to you.

Once the carrier confirms delivery, responsibility transfers to the customer.

10. Damaged Packages

If your package arrives damaged, please contact us as soon as possible — preferably within 48 hours of delivery.

Please include:

  • your order number
  • photos of the damaged product and packaging
  • a brief description of the issue

This information allows us to process your case efficiently and resolve the matter with the carrier.