Terugbetalingsbeleid

Right of Withdrawal (14-Day Return Policy)

Customers within the European Union have the legal right to withdraw from their purchase within fourteen (14) days without providing any reason.

The withdrawal period begins on the day you receive your product. To exercise your right of withdrawal, you must contact us by email or via our contact form before the withdrawal period expires.

Conditions for Returns

To qualify for a return under the withdrawal policy:

  • The product must be unused, undamaged, and in its original condition.
  • All accessories, manuals, packaging, and included items must be returned. Missing items may result in a deduction from the refund.
  • A value deduction may be applied if the product shows signs of use beyond what is necessary to determine its nature, characteristics, or function, as permitted under EU law.
  • If the returned product does not meet the return conditions, we may reject the return or apply a reasonable value deduction in accordance with EU regulations.

Customers are responsible for ensuring that return shipments are properly packaged to prevent damage during transport. We cannot issue refunds for products damaged due to inadequate return packaging.

Return Shipping Costs

  • When using your 14-day withdrawal right, you are responsible for return shipping costs, in accordance with EU distance-selling rules.
  • If the product is defective, incorrect, or damaged upon arrival, we will cover all return shipping costs.

For your own protection, we recommend using a tracked shipping service. We cannot be held responsible for lost or delayed return shipments sent without tracking.

Refund Processing

Once we receive and inspect your returned item, we will notify you of your refund status. Approved refunds will be issued within fourteen (14) days using the same payment method used for the original purchase.

Processing times may vary depending on your bank or payment provider. Typical refund processing time ranges from 2 to 12 business days. In accordance with EU regulations, we may withhold the refund until the returned product has been received.

Exchanges & Incorrect / Defective Products

If you receive a defective or incorrect product, please contact us within 48 hours of delivery and include:

  • your order number
  • clear photos of the product and packaging
  • a brief description of the issue

We may request additional photos or videos to verify the issue. Once verified, we will arrange a replacement at no additional cost.

Non-Returnable Items

  • customised or engraved products
  • items returned in used or damaged condition
  • products missing essential components or packaging
  • items returned after the legal withdrawal period

These exclusions comply with applicable EU consumer protection regulations.

Unclaimed Packages & Failed Deliveries

If a package is not collected or cannot be delivered and is returned to us, the product cost will be refunded. Shipping and return fees may be deducted in accordance with EU rules for unclaimed or undeliverable parcels.

If you request re-shipment, additional delivery fees may apply.

How to Start a Return

To initiate a return or withdrawal request, please contact us and provide:

  • your full name
  • order number
  • reason for return (optional for withdrawal; required for defective or incorrect items)

We will then provide detailed return instructions and the correct return address.