TERMS & CONDITIONS

Terms & Conditions (Sales Terms / Purchase Terms)

Introduction

These Terms of Use (the “Terms”) govern your access to and use of:

• our website (the “Website”),
• our mobile application connected to the smart ring (the “App”), and
• any products, services, content, and features offered by Ultravoom Innovación, S.L. (together, the “Services”).

The Website, App and other digital interfaces are collectively referred to as the Platform.

The Platform is owned and operated by Ultravoom Innovación, S.L., a company incorporated under the laws of Spain (“Ultravoom”, “we”, “us”, “our” ).

By accessing or using the Platform or any part of the Services, creating an account, purchasing our smart ring or downloading and using the App, you (“User”, the “Customer”) agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Platform or any of the Services.

Our Privacy Policy and Cookie Policy form an integral part of these Terms and describe how we process personal data and use cookies.

Note: We encourage you to read them carefully before completing your purchase.

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Product Availability and Pre-Orders

We aim to keep our product information accurate and up to date so you always know what is available before placing an order.

Product Availability

• Stock levels are shown on the product page.
• “Out of Stock” appears before you can add an item to your cart.
• Limited‑quantity items may sell out quickly.
• We will provide you with options if an item is unavailable after purchasing.

Pre-Orders

• Pre‑orders include estimated shipping dates that may change.
• Payment may be taken at checkout.
• We will update you if delays occur.
• You may cancel before shipment unless stated otherwise.

Product Changes

• At any point, products could be changed or discontinued
• Images and descriptions may vary slightly from the final product

Customer Responsibilities

To help us process and deliver your order correctly, customers are expected to provide accurate information and use our products responsibly.

What You Must Ensure

• Provide correct contact details and shipping information.
• Select the correct ring size or product variation.
• Review your order carefully before completing the purchase.
• Keep your account details secure if you create one.
• Use the product as instructed and avoid misuse.

Note: Providing incorrect information or using the product improperly may affect delivery, returns, or warranty support

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Data and Communication

We collect and use certain information to process orders, improve our services, and communicate with you effectively.

Data Usage

• Information you provide (such as name, email, and address) is used to process orders and deliver products.
• Your data may be used to improve website performance, customer support, and overall user experience.
• We do not sell your private data to third parties.

Communication

• You may receive emails related to your order, such as confirmations, updates, and support messages.
• With your consent, we may send promotional emails or product updates.
• You can opt out of marketing communications at any time through the unsubscribe link.

Security

• We use secure systems to protect your personal information.
• While we take reasonable measures, no online system is completely risk‑free.

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Limitation of Liability

We work hard to provide reliable products and services, but certain situations fall outside our responsibility. The limits of our liability are described in this section.

What We Are Not Liable For

• Damage caused by misuse, improper handling, or unauthorized modifications.
• Issues resulting from failure to follow product instructions or care guidelines
• Losses related to delays, delivery issues, or events outside our control
• Indirect, incidental, or consequential damages such as loss of data, loss of profits, or personal inconvenience
• Compatibility issues caused by third‑party devices, apps, or accessories

What Our Liability Covers

• The value of the purchased product when required by applicable law.
• Valid warranty claims for defective or faulty items
• Situations where consumer protection laws require additional support

Note:Our products are intended for general wellness and lifestyle use. They are not medical devices and should not be used for diagnosis or treatment.

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Events Beyond Our Control

There may be situations where we are unable to fulfill or deliver your order due to circumstances outside our control. In such cases, ULTRAVOOM is not responsible for delays or failures caused by unexpected events.

Examples of Force Majeure Events

• Natural disasters such as floods, storms, or earthquakes
• Fires, accidents, or major technical failures
• Strikes, labor disputes, or transportation disruptions
• Government actions, restrictions, or customs delays
• Pandemics, public health emergencies, or supply chain interruptions

When these events occur, we will take reasonable steps to minimize the impact and keep you informed. However, certain delays or interruptions may be unavoidable.

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Precautions

To ensure safe and proper use of ULTRAVOOM products, customers should follow these basic precautions.

General Use

• Use the product only as described in the user manual.
• Avoid exposing the device to extreme temperatures, moisture, or chemicals.
• Keep the product away from strong impacts, drops, or pressure.

Health & Safety

• ULTRAVOOM products are not medical devices and should not be used for diagnosis or treatment.
• Stop using the product if you experience discomfort, irritation, or unusual reactions.
• Consult a professional if you have concerns about wearing smart devices due to medical conditions.

Charging & Maintenance

• Use only approved chargers and accessories.
• Do not charge the device near water or in unsafe environments.
• Check the product for wear or damage on a regular basis.

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Changes to These Terms and Conditions

We may update or modify these Terms from time to time to reflect changes in our services, legal requirements, or business practices.

What You Should Know

• Any updates will be posted directly on our website.
• The revised Terms take effect as soon as they are published.
• Continued use of our Site or products means you accept the updated Terms.
• For the most recent version, we advise users to check this page on a regular basis.

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Scope of the Services

Ultravoom primarily offers the following services:

1. A smart ring (the “Ring”), designed to track certain lifestyle and body-related metrics such as sleep patterns, activity trends, and other wellness-related indicators.
2. A mobile application (the “App”) through which users can sync, view, and interpret data captured by the Ring and receive insights, trends, and suggestions.
3. A webshop and related e-commerce functionality allowing users to purchase the Ring and related accessories.

Specific terms regarding ordering, pricing, payment, shipping, returns, warranties, and cancellations may be set out in separate Sales Terms, Return & Refund Policy, Shipping Policy and other related documents. Those terms apply together with these Terms.

We may from time to time add new products or services, or modify existing ones, at our sole discretion.

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No Medical Device / Health Disclaimer

The Ring, the App, and all related Services are intended solely for general wellness, lifestyle, and informational purposes. They are not intended to:

• diagnose, treat, cure, monitor, or prevent any disease or medical condition;
• replace professional medical advice, diagnosis, treatment, or clinical judgment;
• be used in emergency or life-threatening situations.

Any information, metrics, suggestions, notifications, or insights generated by the Ring, App, or Platform (including sleep scores, activity summaries, trends, or “readiness” type scores) are non-medical, indicative only, and must not be relied upon as a substitute for advice from a doctor or other qualified healthcare professional.

You must always:

• consult a healthcare professional if you have or suspect health issues, symptoms, or medical conditions;
• not change or stop any medication or medical treatment based solely on information from the Ring, App, or Platform;
• call emergency services or seek immediate medical care in case of a health or medical emergency.

You use the Ring, the App, and all Services at your own risk.

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Eligibility and Age Requirements

To use the Platform and Services and to make purchases, you must:

• be at least 18 years old; and
• have the legal capacity to enter into binding agreements under applicable law.

If you are under 18, you may only use the Services under the supervision and consent of a parent or legal guardian, who will be deemed the contracting party and responsible for your use of the Services. Ultravoom reserves the right to refuse access to the Platform or terminate accounts if we reasonably believe that age or eligibility requirements are not met.

Account Registration and Security

To use certain features of the Services (particularly within the App), you may need to create a personal user account (the “Account”).

When creating an Account, you agree to:

1. provide accurate, current, and complete information;
2. keep your login details and password confidential;
3. not share your Account or password with any third party;
4. immediately notify us if you suspect any unauthorised use of your Account.

You remain solely responsible for all activities carried out under your Account, whether authorised by you or not. Ultravoom is not liable for any loss or damage arising from failure to maintain the confidentiality of your Account credentials.

We reserve the right, at our sole discretion, to suspend or terminate your Account if:

• any information you provide is or becomes inaccurate, incomplete, or misleading;
• your actions or use of the Services may cause harm or liability to us or others;
• you violate these Terms or applicable law; or
• we are required to do so by law or regulatory authorities.

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Purchases, Pricing and Payments

All purchases of the Ring and related products or services via the Platform are subject to:

• these Terms; and
• our Sales Terms, Return & Refund Policy and Shipping Policy (if applicable), as made available on the Platform at the time of purchase.

By placing an order, you confirm that:

• the information you provide is true and correct;
• you are legally authorised to use the selected payment method; and
• you authorise us or our payment processors to charge the amount due.

We may use third-party payment providers to process payments. Their terms and privacy policies apply in addition to ours. Ultravoom is not responsible for payment failures or errors caused by third-party payment providers, provided we have acted with reasonable care.

Prices, fees and charges displayed on the Platform are subject to change at any time without prior notice, except for orders already placed and accepted by us.

Use of the Platform and Services

You agree to use the Platform and Services only for lawful purposes and in accordance with these Terms. In particular, you agree not to:

1. use the Platform or any Services in any way that violates applicable law or the rights of others;
2. use the Platform for any fraudulent, abusive, harassing, defamatory, obscene, or otherwise offensive behaviour;
3. attempt to probe, scan, test, or breach the security or authentication measures of the Platform or related systems;
4. use any robot, spider, scraper, automated tool, or manual process to monitor or copy any part of the Platform without our prior written consent;
5. decompile, reverse engineer, disassemble, or otherwise attempt to derive source code or underlying algorithms of the App or any software used by Ultravoom, except where this cannot be prohibited by law;
6. modify, adapt, translate, create derivative works from, or distribute any part of the Platform or Services without our prior written permission;
7. interfere with or disrupt the integrity or performance of the Platform, including by introducing viruses, malware, or harmful code;
8. misrepresent your identity or affiliation with any person or entity.

We may monitor use of the Platform to ensure compliance with these Terms and may take any action we deem appropriate in case of suspected breach, including suspension or termination of access.

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Technical Requirements and Availability

Using the App and Services requires:

• a compatible smartphone or device;
• a stable internet connection; and
• up-to-date operating system and software.

You are solely responsible for ensuring that your devices and connections meet these requirements, and for all associated costs, including data usage, roaming charges, and hardware maintenance or repairs.

While we aim to keep the Platform available and functioning properly, we do not guarantee that:

• the Platform will be uninterrupted or error-free;
• any defects will be corrected immediately; or
• the Platform will be secure or free from viruses or other harmful components.

We may temporarily suspend or restrict access to the Platform for maintenance, updates, security purposes, or other operational reasons. To the maximum extent permitted by law, we are not liable for any loss or damage resulting from such interruptions or technical issues.

Intellectual Property Rights

All rights, title, and interest in and to the following:

• the Platform and Services;
• the App and its underlying code;
• designs, logos, trademarks, graphics, text, images, videos, audio, and other content; and
• any underlying technology and know-how;

are and shall remain the exclusive property of Ultravoom Innovación, S.L. or its licensors. The Platform and its content are protected by copyright, trademark, and other intellectual property laws.

Subject to your compliance with these Terms, Ultravoom grants you a personal, limited, non-exclusive, non-transferable, and revocable licence to access and use the Platform and the App solely for your own personal, non-commercial purposes.

You are not permitted to:

• copy, reproduce, distribute, publicly display, perform, or otherwise use any content from the Platform for commercial purposes without our prior written consent; or
• remove, obscure, or alter any copyright, trademark, or other proprietary notices on or embedded within the Platform or its content.

Any unauthorised use of Ultravoom’s intellectual property may result in legal action.

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User Content and Feedback

If you submit, upload, or post any content to the Platform, including reviews, comments, suggestions, feedback, images, or other materials (“User Content”), you agree that:

• you grant Ultravoom a non-exclusive, worldwide, royalty-free, perpetual, irrevocable, sublicensable, and transferable licence to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, display, and perform such User Content in connection with operating, promoting, and improving the Services;
• you represent and warrant that you own or have all necessary rights to submit the User Content and to grant the licence described above; and
• your User Content does not infringe any third-party rights or violate any applicable law.

Ultravoom reserves the right, but has no obligation, to review, monitor, edit, or remove User Content at its sole discretion.

Third-Party Services and Links

The Platform may contain links to third-party websites or services, or integrate with third-party platforms or devices. Such third-party links and integrations are provided for convenience only.

Ultravoom does not:

• control or endorse third-party websites, services, or content;
• guarantee the availability, security, accuracy, or legality of any third-party services or content.

Your use of third-party services is at your own risk and subject to the terms and privacy policies of those third parties. Ultravoom is not responsible or liable for any loss or damage arising from your use of or reliance on third-party content, products, or services.

Data Protection and Privacy

Your use of the Platform and Services involves the collection and processing of personal data. Ultravoom processes personal data in accordance with:

• applicable data protection laws, including the EU General Data Protection Regulation (GDPR); and
• our Privacy Policy, which explains what data we collect, how it is used, the legal bases for processing, and your rights as a data subject.

By using the Services, you acknowledge that you have read and understood our Privacy Policy.

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No Warranties

To the fullest extent permitted by law, the Platform, the Ring, the App, and all Services are provided on an “AS IS” and “AS AVAILABLE” basis, without any express or implied warranties, including but not limited to:

• warranties of merchantability;
• fitness for a particular purpose;
• non-infringement; and
• accuracy, reliability, or completeness.

Without limiting the above, Ultravoom does not guarantee that:

• the data, metrics, or insights provided by the Ring and App are error-free, scientifically precise, or suitable for your specific health or fitness situation;
• use of the Services will result in improved health, performance, sleep, weight loss, or any particular outcome; or
• the Platform will meet your expectations or be available at all times.

Your use of the Services is entirely at your own risk.

Limitation of Liability

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by gross negligence or wilful misconduct.

Subject to the above and to the maximum extent permitted by Spanish law:

1. Ultravoom shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business opportunities arising out of or in connection with your use of or inability to use the Platform, Ring, App, or Services;
2. Ultravoom shall not be liable for decisions you make or actions you take based on metrics, insights, or information provided by the Services, including any health, training, or lifestyle decisions;
3. Ultravoom shall not be liable for any damage arising out of:
   • use of non-compatible devices or poor connectivity;
   • unauthorised access to your Account resulting from failure to keep credentials secure;
   • third-party services, payment providers, or external links.
4. Ultravoom’s total aggregate liability for any claim relating to the Platform, Ring, App, or Services shall be limited to the amount actually paid by you to Ultravoom for the relevant product or service during the twelve (12) months immediately preceding the event giving rise to the claim.

Where limitations of liability for consumers are restricted by law, these limitations apply only to the extent permitted by applicable consumer protection rules. Your mandatory statutory rights under Spanish and EU law remain unaffected.

Indemnification

To the fullest extent permitted by law, you agree to indemnify, defend, and hold harmless Ultravoom, its directors, officers, employees, contractors, and affiliates from and against any claims, damages, liabilities, losses, costs, and expenses (including reasonable legal fees) arising out of or related to:

• your breach of these Terms;
• your misuse of the Platform or Services;
• your violation of any applicable law or third-party rights; or
• any User Content you submit or make available through the Platform.

Ultravoom reserves the right to assume the exclusive defence and control of any matter subject to indemnification by you, in which case you agree to cooperate fully with us.

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Suspension and Termination

We may, at any time and without prior notice, suspend, limit, or terminate your access to the Platform or Services, or deactivate your Account, if:

• you breach these Terms or applicable law;
• we are required to do so by law or regulatory authorities;
• we discontinue or materially modify the Services; or
• we reasonably believe your use may cause harm, risk, or liability to us or others.

You may stop using the Platform and Services at any time and may request closure of your Account by contacting us at info@ultravoom.com .

Provisions of these Terms which by their nature are intended to survive termination, including intellectual property rights, disclaimers, limitation of liability, indemnification, and governing law, shall remain in effect after termination.

Changes to the Services and These Terms

We may modify, update, suspend, or discontinue any part of the Platform or Services at any time and for any reason, including to introduce new features, fix bugs, improve security, or comply with legal obligations.

We may also update these Terms from time to time. When changes are made, we will revise the “Last updated” date at the top of the Terms. If changes are material, we may provide additional notice, such as via email or an in-app notification.

Your continued use of the Platform or Services after updated Terms become effective constitutes your acceptance of those changes. If you do not agree to the updated Terms, you must stop using the Platform and Services.

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Governing Law and Jurisdiction

These Terms are governed by and shall be construed in accordance with the laws of Spain, without regard to its conflict of law provisions.

If you are acting as a consumer within the European Union, mandatory consumer protection rules of your country of residence may also apply and cannot be excluded.

Subject to any mandatory consumer protection rules providing otherwise, any dispute arising out of or in connection with these Terms, the Platform, or the Services shall be submitted to the exclusive jurisdiction of the competent courts of Marbella / Málaga, Spain.

Force Majeure

We shall not be liable for any delay or failure to perform our obligations under these Terms if such delay or failure results from events beyond our reasonable control, including but not limited to:

• natural disasters, fires, floods, or explosions;
• wars, riots, terrorist acts, or civil unrest;
• strikes, lockouts, or other labour disputes;
• failures of telecommunications, internet, or power networks;
• laws, regulations, or governmental actions.

In such cases, our obligations will be suspended for the duration of the event, and we will use reasonable efforts to minimise the impact.

Miscellaneous

• Entire agreement – These Terms, together with the Privacy Policy, Cookie Policy, and any applicable Sales Terms or other policies referenced herein, constitute the entire agreement between you and Ultravoom regarding the use of the Platform and Services.
• No waiver – Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
• Severability – If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall continue in full force and effect.
• Assignment – We may assign or transfer our rights and obligations under these Terms in whole or in part to an affiliate or in connection with a merger, sale of assets, or corporate reorganisation. You may not assign your rights or obligations without our prior written consent.
• Language – These Terms are drafted in English. In the event of any inconsistency between translations, the English version shall prevail.

Contact

If you have any questions, complaints, or requests regarding these Terms or the Services, you may contact us at: